Tony Hsieh, CEO of the Billion Dollar and Booming World Famous Zappos.com & Rapid Business Growth Expert
In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million.
He then joined us as an advisor and investor, and eventually became CEO, where he helped us grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazines annual Best Companies to Work For list. In November 2009, Zappos.com, Inc. was acquired by Amazon.com in a deal valued at $1.2 billion on the day of closing.
His first book, "Delivering Happiness", published in 2010. Check out www.JoePolish.com/Books to get a copy of Tony's and many other Joe Polish Recommended Books!
Tony shares some of his most powerful secrets for keeping his customers coming back again and again. The very same ones he uses to keep Zappos.com way ahead of the competition and you'll want to pay close attention and apply some of these amazing growth strategies to your business. The smartest people in the room (including all our speakers) will be hanging on every word Tony says.
Tony has an unmatched, unparalleled collection of business-building advice that is not only capable of adding millions of dollars in added profit to your company's bottom-line... but quickly... and without having to do any "hard selling" or trickery.
And ever since coming onboard at Zappos.com, he's doubled sales every year since 1999... and he's gonna talk about how YOU can do the same in your business!
Here's a look back at exactly how it played out:
- 1999 Sales: Almost nothing
- 2000 Sales: $ 1.6 million
- 2001 Sales: $ 8.6 million
- 2002 Sales: $ 32 million
- 2003 Sales: $ 70 million
- 2004 Sales: $184 million
- 2005 Sales: $370 million
- 2006 Sales: $597 million
- 2007 Sales: $800 million
- 2008+++ Sales: Over $1 BILLION
What's Tony's secret? It's one word...
SERVICE
A "WOW" Customer Experience
His goal is simple: Make his customers' lives as easy as possible. That means no-hassle returns (he guarantees his stuff for 365 days) and free shipping (back & forth) on everything...
Here's one example of just how serious Tony is about treating his customers like Gold:
Every new Zappos.com employee hired in the corporate office has to go through 4 WEEKS of Customer Loyalty training... That means the new employee spends 20 full days answering phones in the call center-before they ever actually begin the job they were hired to do.
For Tony, customer service isn't just a department - it is the entire company.
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